In March 2025, the City of Waukesha’s 10-year garbage and recycling contract was coming to a close. With the selection of a new contractor, the City decided to purchase more than 37,000 new garbage and recycling carts for properties eligible for automated truck pickup. This raised an important question: What size carts do residents want?
To provide residents with a choice, a Survey123 form was made available to eligible customers. The results fed into an application called “Cart Central,” which allowed staff to view, edit, update, and analyze the submitted forms. This data helped the City order the correct cart sizes and quantities from its vendor, facilitated resident billing for large cart selections, and became the foundation for the City’s new garbage and recycling datasets.
This presentation will demonstrate how the survey form worked and how staff utilized Cart Central to track carts from order to delivery.
