Kaukauna Utilities’ (KU) integration of the utility network management system has transformed how they model and manage their infrastructure. This presentation will explore the differences between implementing ESRI’s Utility Network model with the help of a third-party vendor versus in-house, highlighting the opportunities and obstacles associated with each approach. By utilizing ArcGIS's Solutions for the Utility Network Foundation and tools, KU developed an in-house utility network model for a small-sized water distribution company. The implementation of this model resulted in improved data accuracy through data cleaning, field editing and tracing, as well as better integration with existing operational systems.