Learn how this integration reduced ticket processing time and improved accuracy of field responses. In early 2022, the City of Brookfield recognized the need to modernize its paper-driven process for managing underground utility markings. Facing a significant rise in One-Call locate requests, the City sought to replace outdated, manual workflows that were hindered by disjointed office-to-field communication and inefficient tracking methods.
With responsibilities that span storm sewer, sanitary sewer, potable water, street lighting, and traffic signals, Brookfield needed a scalable and integrated solution. The City adopted the KorTerra One Call ticket management suite to streamline operations and meet increasing demand with greater accuracy and efficiency.
KorTerra’s platform not only aligns with Common Ground Alliance (CGA) best practices and damage reporting standards, but also integrates seamlessly with Diggers Hotline and ESRI’s REST-based feature services. This allows staff to access, update, and manage locate tickets and GIS data within a unified interface—enhancing coordination between field crews and office personnel.
